ELITE Simulation Solutions is pleased to provide FREE technical support on the CURRENT versions of ELITE software. We value your patronage. Because of constant advances in computer technology and their operating systems, however, we encourage and strongly recommend that our customers keep their ELITE software upgraded to the latest version.
Technical support and documentation is still available to registered users of non-current or legacy software via the ELITE web site forum, frequently asked questions (FAQ) and ticket support system.
HOW TO GET DIRECT TECHNICAL SUPPORT FOR NON-CURRENT OR LEGACY SOFTWARE AND SYSTEMS
Phone technical support and internet remote log-in direct support is available for registered legacy systems and software for the low cost of CHF 59.00 (home) or CHF 159.00 (commercial) per incident solution or 30 minutes (which ever comes first). The ELITE Technical Support team is able to provide state of the art support which includes in-depth diagnosis, remote troubleshooting and driver updates. Many problems can be resolved remotely and instantly over the internet but we also have a repair center to address more complex software or hardware problems. The cost for in-shop hardware diagnosis (computer, flight control or avionics system) is CHF 49.00 plus return shipping and handling. After diagnosis, you will receive a detailed report and estimates for any required labor and/or parts. A Return Merchandise Authorization (RMA) is required before sending any hardware equipment. You may request an RMA on-line via our website support ticket system.” In addition to the information provided above please verify that you are in compliance with the both Hardware Warranty Policy as well as the Return Policy.
ELITE provides technical support to customers, distributors, integrators, re sellers, value added re-sellers (VARs) or original equipment manufacturers.
ELITE, from time to time and in its sole discretion, may make available for download on our website certain software upgrades for a product. You should periodically visit our website to determine whether any such upgrades have become available. Although we will make every reasonable effort to ensure any available upgrade will improve (and not adversely affect) the operation of your product, use of any such upgrade will be at your own election and risk. Network Issues: The operation of the ELITE Remote assistance is subject to the coverage, type and grade of wired/wireless service to which you subscribe, as well as any failure, interruption, restriction or limitation in the network operated by your wired/wireless service provider, all of which is outside the control of ELITE. ELITE does not provide any technical support in connection with any issues relating to the service or network of your internet service provider.
IN NO EVENT WILL ELITE BE RESPONSIBLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES THAT YOU MAY INCUR AS A RESULT OF ANY TECHNICAL SUPPORT PROVIDED BY ELITE SIMULATION SOLUTIONS.
*Fees may apply for hardware repair or diagnostics which can not be done remotely.