Contact: (41) 43 355 1920 info(@)

Return Policy (RMA)

We at ELITE Simulation Solutions are committed to producing and supporting superior training products. However, if for any reason you are not satisfied with your purchase you may return it in original box (including all the original contents) within 30 days of receipt for a full refund excluding shipping and handling charges.

Upgrades and Add-ons are non-refundable.

Returns are subject to a 25% restocking fee if not received in original condition (this includes original packaging)
If the item is received in poor condition, the return will not be accepted and the item will be returned to the customer.

Shipping must be prepaid and the package must be insured by the customer. ELITE is not responsible for loss, theft or damage to returned items while in transit.

Returns must include a Return Merchandise Authorization (RMA) number which can be applied for by calling our customer service department at +41 43 355 19 20

Display this RMA number on the outside of the returned package(s). RMA numbers are valid for ten days. Returns without RMA numbers plainly visible on the package will be refused.