General terms and conditions
1. Product quality
All products offered by us have passed our stringent quality controls. In the unlikely event that problems should occur, we not only offer the statutory warranty of two years, but also provide a voluntary manufacturer’s warranty, where applicable, which can extend beyond the validity period of the statutory warranty. Consequently, please keep your invoice or delivery note safe, along with any warranty document from the manufacturer, where applicable. If you have any questions or complaints, our customer service team in Switzerland will be happy to help at telephone +41 43 355 19 20. You may also reach our customer service by e-mail at firstname.lastname@example.org
All goods purchased from the ELITE Simulation Solutions shop may be returned by requesting an RMA number from our customer service representatives (by email or by phone). The RMA form must be printed out and a label must be fitted to the outside of the returns parcel. Returns are only accepted within fourteen days after the initial purchase from the ELITE Simulation Solutions shop. All returned good must be returned in their original packaging. You have a choice between an exchange or a refund. Unless specified otherwise on the RMA, please return the goods within the specified deadline to:
ELITE Simulation Solutions AG
Im Schoerli 1
When returning damaged or used goods (which goes beyond that which could be reasonably be caused by testing or checking the goods upon arrival), ELITE is entitled to make a claim for compensation. The right to return goods does not include software.
3. Conclusion of contract
After placing an order with ELITE Simulation Solutions shop, you will receive an order confirmation by e-mail, providing you have provided us with an e-mail address. This confirmation acts as confirmation of receipt and does not constitute a legally binding acceptance of your order. Purchase contracts between ELITE Simulation Solutions AG, and yourself come into force once your order has been accepted – on shipping of the goods – by ELITE Simulation Solutions AG. The goods remain the full property of ELITE Simulation Solutions AG until full payment has been made. Our prices include Swiss VAT. If you are ordering from a foreign country, the Swiss VAT will be automatically adjusted during checkout. Any import duties and VAT levied, upon arrival of ordered goods in the destination country, are not included. As a result of ongoing improvements to product quality, deviations from the product images and/or information provided may occur. All performance, dimensions, weights and sizes provided are approximate values. We shall only accept liability for damage in the event of gross negligence or intent. We shall under no circumstances accept liability for subsequent damage such as loss of earnings or revenue.
4. Lead times, delivery capacity and delivery costs
Shipping will take place approximately one week after receipt of your order, providing stock lasts. Shipping will be on weekdays only. Where a forwarding agent is used, shipping will take place approximately 2 to 6 weeks after receipt of your order. Delivery charges will be at cost, depending on country of destination, as well as weight and dimensions of good purchased. The standard minimum order value is CHF 20.00. Unless otherwise agreed, delivery will be to the delivery address provided by the customer and, if a forwarding agent is used, delivery will be to the kerbside.
5. Payment options
The following payment options are available: Mastercard, VISA, Bank transfer
6. Data protection
Personal data (name, address, telephone and / or credit card numbers) passed on by the customer to ELITE Simulation Solutions AG, during the order process is subject to data protection laws. By placing the order, the customer agrees that their personal data may be saved in electronic form and processed for the purposes of executing the contract. Personal data may not be passed on to third parties without approval from the customer. The customer expressly agrees that their data may be passed on to third parties while processing the order, in particular for carrying out a credit assessment. Third parties that process personal data on behalf of ELITE Simulation Solutions AG, are also required to protect this data carefully.
7. Applicable law and place of jurisdiction
Swiss law applies, excluding the UN Convention on the International Sales of Goods. The place of jurisdiction is Duebendorf, Switzerland.
Version 4: January 2021
ELITE Simulation Solutions AG
Im Schörli 1
Company registration number: CH-020.3.913.226-8
Company VAT number: CH-106.604.119
Dun & Bradstreet number: DUN 4824 501 37
Represented by the CEO Sebastian Löbbert
Hotline: +41 (0) 43 355 19 20