Contact: (41) 43 355 1920 info(@)flyelite.ch

Technical Support

ELITE Sim­u­la­tion Solu­tions is pleased to pro­vide FREE tech­ni­cal sup­port on the CURRENT ver­sions of ELITE soft­ware.  We value your patron­age.  Because of con­stant advances in com­puter tech­nol­ogy and their oper­at­ing sys­tems, how­ever, we encour­age and strongly rec­om­mend that our cus­tomers keep their ELITE soft­ware upgraded to the lat­est version.

Tech­ni­cal sup­port and doc­u­men­ta­tion is still avail­able to reg­is­tered users of non-current or legacy soft­ware via the ELITE web site forum, fre­quently asked ques­tions (FAQ) and ticket sup­port sys­tem.

HOW TO GET DIRECT TECHNICAL SUPPORT FOR NON-CURRENT OR LEGACY SOFTWARE AND SYSTEMS

Phone tech­ni­cal sup­port and inter­net remote log-in direct sup­port is avail­able for reg­is­tered legacy sys­tems and soft­ware for the low cost of CHF 59.00 (home) or CHF 159.00 (commercial) per inci­dent solu­tion or 30 min­utes (which ever comes first).   The ELITE Tech­ni­cal Sup­port team is able to pro­vide state of the art sup­port which includes in-depth diag­no­sis, remote trou­bleshoot­ing and dri­ver updates.  Many prob­lems can be resolved remotely and instantly over the inter­net but we also have a repair cen­ter to address more com­plex soft­ware or hard­ware prob­lems.  The cost for in-shop hard­ware diag­no­sis (com­puter, flight con­trol or avion­ics sys­tem) is CHF 49.00 plus return ship­ping and han­dling.  After diag­no­sis, you will receive a detailed report and esti­mates for any required labor and/or parts.  A Return Mer­chan­dise Autho­riza­tion (RMA) is required before send­ing any hard­ware equip­ment.  You may request an RMA on-line via our web­site sup­port ticket sys­tem.” In addition to the information provided above please verify that you are in compliance with the both Hardware Warranty Policy as well as the Return Policy.

Scope


ELITE  pro­vides tech­ni­cal sup­port to cus­tomers, dis­trib­u­tors, inte­gra­tors, re sellers, value added re-sellers (VARs) or orig­i­nal equip­ment manufacturers.

Upgrades


ELITE, from time to time and in its sole dis­cre­tion, may make avail­able for down­load on our web­site cer­tain soft­ware upgrades for a prod­uct. You should peri­od­i­cally visit our web­site to deter­mine whether any such upgrades have become avail­able. Although we will make every rea­son­able effort to ensure any avail­able upgrade will improve (and not adversely affect) the oper­a­tion of your prod­uct, use of any such upgrade will be at your own elec­tion and risk. Net­work Issues: The oper­a­tion of the ELITE Remote assis­tance is sub­ject to the cov­er­age, type and grade of wired/wireless ser­vice to which you sub­scribe, as well as any fail­ure, inter­rup­tion, restric­tion or lim­i­ta­tion in the net­work oper­ated by your wired/wireless ser­vice provider, all of which is out­side the con­trol of ELITE. ELITE does not pro­vide any tech­ni­cal sup­port in con­nec­tion with any issues relat­ing to the ser­vice or net­work of your inter­net ser­vice provider.

Con­se­quen­tial Damages


IN NO EVENT WILL ELITE BE RESPONSIBLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES THAT YOU MAY INCUR AS A RESULT OF ANY TECHNICAL SUPPORT PROVIDED BY ELITE SIMULATION SOLUTIONS.

*Fees may apply for hard­ware repair or diag­nos­tics which can not be done remotely.