ELITE Simulation Solutions warrants its hardware products to the original owner to be free from manufacturer’s defects in workmanship and materials for 2 (two years) from date of purachase, on certain structural parts and components.
Hardware Parts and Components warranted for two years from date of purchase:
- Internal Castings
- Hobbs Meter
- Internal Wiring
- PC Boards & LEDs
- Switches, Levers & Knobs
- Digital Interface
Hardware Parts which are considered wear and tear parts and therefore are not covered by the warranty are:
- Bulbs for projectors
- Finishes & Decals
ELITE will repair or replace, at its option, any product manufactured by ELITE which is returned prepaid by the original purchaser when it has been determined by ELITE or an assigned agent that the product has failed due to defective workmanship or materials. ELITE reserves the right to assess analysis fees associated with problem diagnosis. If the returned hardware product is determined to have a warrantable problem, ELITE will affect the repair or replacement and subsequently ship the product back to the original purchaser freight prepaid via a reputable shipping service.
If the product is an Advanced ATD or FNPT, or any otherwise permanently installed system, the respective warranty outlined in the purchase contract is effective.
The ELITE warranty does not cover the following:
- Product failure due to improper installation, maintenance, misuse, accident, abuse, neglect, unauthorized repair, modification or alteration.
- Removal or replacement costs.
- Costs or loss of revenue incurred due to downtime.
- Damage to related components.
- Normal wear-and-tear.
- Damage incurred during shipping.
- Products manufactured by other companies.
- Projector light bulbs.
To Obtain Warranty Service
All warranty questions or claims must first be directed to the ELITE Technical Support Department. Please be prepared to provide ELITE serial number and/or purchase invoice number for customer verification.
Returning of Merchandise for Replacement, Repair or Credit
Returned merchandise will not be accepted without prior permission from an authorized agent at ELITE. A Return Material Authorization (RMA) number must be obtained prior to returning any product item to ELITE. The RMA number must be clearly visible and legible on the outside of the shipping container. Any items returned without a proper RMA number will be refused. Return freight charges must be prepaid and include a copy of the original invoice. A 15% restocking charge is assessed on all returned-for-credit merchandise except warranty returns due to ELITE error.
All returns must be packaged in the original product container and insured against damage. In the event the original product container is not available a suitable alternative may be used. The alternative packaging container must at least meet the same overall specifications as the original.
Returns for inventory exchanges will be made only with approval prior to shipping.
This ELITE hardware product warranty is in lieu of all other warranties and/or representations expressed or implied, including, without limitations, warranties of merchantability and fitness for purpose, and all other liabilities, including special or consequential damages, in connection with the sale or use of any ELITE product. Any warranties implied by law are limited in duration to the duration of this warranty, except those countries where prohibited by law.